This page lists the cookies used by OTRS. These cookies are required to operate the service and support authenticated access for customers and agents.
Legal context: The information below is provided to meet transparency obligations. No marketing or tracking cookies are used by Znuny in our configuration.
1) Before Login
| Cookie |
Purpose |
Expiry |
Type |
| OTRSBrowserHasCookie |
Checks whether the browser accepts cookies so that sign‑in can proceed. |
Session cookie (deleted when the browser is closed) |
Essential / functional |
2) After Login – Customer Interface
| Cookie |
Purpose |
Expiry |
Type |
| OTRSCustomerInterface |
Maintains the authenticated customer session (session identifier). |
Session cookie (default); may be configured differently by the system administrator |
Essential / functional |
3) After Login – Agent Interface
| Cookie |
Purpose |
Expiry |
Type |
| OTRSAgentInterface (name may vary) |
Maintains the authenticated agent session (session identifier). |
Session cookie (default); may be configured differently by the system administrator |
Essential / functional |